cd44 bangladesh Privacy Policy

Introduction and Scope

This Privacy Policy ("Policy") applies to all services, mobile applications, and websites of the cd44 bangladesh platform. By using our services, you are considered to have accepted the terms set out in this Policy.

cd44 bangladesh is committed to providing a secure and trustworthy online gaming environment for users in Bangladesh. Protecting personal information is an integral part of our service. Along with reading this Policy, you are encouraged to read our Terms and Conditions carefully, as both documents together define the relationship between you and us.

If any changes are made to this Policy, we will notify you through a notice on the platform and the update date will be changed. Continued use of the service after any changes indicates that you have accepted the updated terms.

What Information We Collect

cd44 bangladesh collects various types of information, which fall mainly into two categories: information you provide directly and information collected automatically.

2.1 Information You Provide Directly

When you create an account, make a deposit, or contact our support team, you are required to provide the following information:

• Full name (as on your National ID card)
• Date of birth (for age verification — all services are for users aged 21+)
• Mobile number and email address
• Payment information (bKash, Nagad, Rocket, Upay, or bank account)
• Documents submitted for identity verification

2.2 Information Collected Automatically

While you use the platform, the following information may be collected automatically:

• IP address and device identifier information
• Browser type, operating system, and software version
• Login time, session duration, and usage patterns
• Gaming activity and transaction history
• Information obtained through cookies and similar technologies

Purpose of Information Use

Collected information is used only for specific and lawful purposes. cd44 bangladesh never uses your information for unrelated commercial purposes.

3.1 Primary Purposes

• Creating, verifying, and managing accounts
• Processing deposits and withdrawals
• Providing gaming services and ensuring technical support
• Managing bonuses and promotional offers
• Protecting accounts and preventing fraud

3.2 Legal and Security Purposes

• Complying with Anti-Money Laundering (AML) regulations
• Completing the Know Your Customer (KYC) process
• Monitoring user behaviour to ensure responsible gaming
• Fulfilling legal obligations

3.3 Service Improvement

• Analysing user experience and improving service quality
• Identifying and resolving technical issues
• Planning new features and functions

Data Storage and Security

cd44 bangladesh uses industry-standard technology to keep your information secure. Our servers and databases are protected by SSL (Secure Socket Layer) encryption, which prevents unauthorised access by third parties.

For data storage, we follow the methods below:

• Sensitive information is stored using end-to-end encryption
• Payment information is never stored in full on our servers — only tokenized references are kept
• Regular security audits are conducted
• Access controls ensure that only authorised staff can view information
• Data backups are maintained in a secure and encrypted manner

How long data is retained depends on legal requirements and the nature of the service. Even after an account is closed, certain information may be retained for a limited period to meet applicable legal obligations.

Sharing Information with Third Parties

cd44 bangladesh does not sell or rent your personal information. However, in certain circumstances, limited information may be shared with trusted third parties:

5.1 Permitted Sharing

• Payment Processors: Necessary information is shared with payment methods such as bKash, Nagad, Rocket, and Upay to complete transactions
• Identity Verification Services: Documents required for the KYC process are shared with verification agencies
• Technology Partners: Limited information is shared with technology providers for platform operations
• Law Enforcement Authorities: Information may be provided in accordance with court orders or legal obligations

5.2 Third-Party Obligations

Every third party contracted with us is bound by strict data protection terms. They may use the information received only for the specified purpose and may not share it with anyone else.

Cookie and Tracking Technologies

Cookies and similar tracking technologies are used on the cd44 bangladesh website and app. These help ensure platform functionality and improve the user experience.

6.1 Types of Cookies

• Essential Cookies: These are necessary to maintain login sessions and ensure security; they cannot be disabled
• Functional Cookies: Used to remember your preferred language and settings
• Analytics Cookies: Help review platform usage and improve the service

6.2 Cookie Controls

Most browsers offer cookie control options. However, disabling essential cookies may affect some core functionality of the platform.

User Rights

While using the cd44 bangladesh platform, you retain the following rights over your own information:

• Right to Know: You can find out what information we hold about you
• Right to Correction: You can request that incorrect or incomplete information be corrected
• Right to Deletion: In certain circumstances you can request that your information be deleted, though this may not be possible where legal obligations apply
• Right to Opt Out of Marketing: You can stop receiving promotional messages at any time
• Right to Data Portability: You can request a copy of your information in a specific format

To exercise these rights, contact us through our support channels. We provide support in Bengali 24/7.

Protection of Minors' Information

All services of cd44 bangladesh are for individuals aged 21 and above only. We do not knowingly collect information from anyone under the age of 21.

Date of birth is verified at the time of account creation. If an account belonging to a minor is identified, that account will be closed immediately and all related information will be deleted. Our Responsible Gaming guidelines contain detailed policies on age restrictions and safe gaming.

International Data Transfers

cd44 bangladesh may store or process data on servers outside Bangladesh. In such cases, it is ensured that adequate data protection measures are in place in the destination country or with the relevant organisation.

Before transferring data abroad, we verify the following:

• Whether adequate data protection laws are in force in the destination country
• Whether the third party provides the necessary contractual protections
• Whether the data is encrypted during transfer

Policy Changes and Updates

cd44 bangladesh reserves the right to update this Privacy Policy from time to time. For significant changes, users will be notified by registered email or through in-app notifications on the platform.

The updated policy will take effect from the date of publication. If you continue to use the service after any changes, you will be considered to have accepted the updated policy. To learn more about various aspects of the policy, visit our Frequently Asked Questions (FAQ) section — you will find answers to common privacy-related questions there.

Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us. Our support team is available 24 hours a day, 7 days a week in Bengali and English.

After a data protection complaint is submitted, we will investigate as quickly as possible and inform you of the outcome. A separate tracking number is provided for privacy-related complaints so you can follow the progress.